Terms & Conditions

These terms and conditions apply to all use of our website (www.jackobryans.com), reservations made through our site or third-party partners, and the purchase of any gift cards. By using our website or making a booking or purchase, you agree to be bound by these terms. Please read them carefully and contact us if you have any questions.

Gift Card Terms

Jack ‘O’ Bryan’s offers gift cards both as monetary amounts and experience vouchers. These terms apply to all gift cards sold via our website or in person:

1. Gift cards may be redeemed as full or part payment for meals or drinks at our restaurant.
2. Cards are valid for six (6) months from the date of purchase unless otherwise specified.
3. Promotional gift cards are valid for 3 months.
4. Gift cards are non-refundable, non-transferable, and not redeemable for cash.
5. Gift cards must be presented at the time of payment.
6. Possession of a gift card does not guarantee availability. Please book early and mention the gift card when reserving.
7. Risk transfers to the customer upon receipt (physical or digital). We are not responsible for lost or stolen cards.
8. Cards may be sent digitally by email or as physical versions by Royal Mail. Estimated delivery is 2–3 working days, though this may vary, especially during the festive season.
9. Gift cards are generally valid year-round; however, we reserve the right to introduce temporary exclusion dates or booking restrictions without prior notice, especially during peak trading periods or special events.
10. Gift cards currently cannot be used on the following days:
    
    1. New Years Eve
    2. Valentines Day
    3. Mothers Day
11. Cards must not be resold or used in commercial promotions without permission.
12. The cancellation of a gift card does not affect your statutory rights.

Reservation Terms

You may book a table at Jack ‘O’Bryan’s using our online booking partner Quandoo or by contacting the restaurant directly.

1. Please arrive on time for your booking to ensure the best experience.
2. If you are running late, contact the restaurant as soon as possible.
3. Tables may be held for up to 15 minutes past the booking time, after which the table may be released without further notice.
4. Bookings of 6 people or greater may require a £12 per person deposit (refundable with at least 48 hours’ notice of cancellation or change).
5. Debit or credit card details are taken at the time of booking to secure your reservation.
6. Your debit and/or credit card will be charged in the following circumstances:
   • You do not turn up for your reservation
   • You fail to notify us in advance that you will be unable to attend to your reservation
   • You fail to notify us of any changes to your booking (such as the number of people dining with you)
   • You do not order food or drink
   • You leave without paying for any foods or drinks that you have already ordered.
   The charge will be £12 per person.
7. If you have a gift card or voucher, please inform the team at the time of booking.
8. We reserve the right to cancel or amend bookings where necessary, and will always aim to offer an alternative date if this occurs.

Terms of Website Use

Who We Are

This website is operated by Jack O Bryans Limited, registered in Scotland under Company No. SC615687.

• Registered Office: Cairnfield, 14 School Road, Balmullo, St. Andrews, Fife, KY16 0BD
• Trading Address: 5 Chalmers Street, Dunfermline, Fife, KY12 8AT
• Contact Email: mail@jackobryans.com

Website Access

• We do not guarantee uninterrupted access to the website or that it will be free from errors or viruses.
• You are responsible for ensuring your technology is compatible and secure when accessing our site.
• We may suspend or withdraw the website at any time without notice.

Intellectual Property

• All website content is owned by or licensed to Jack O Bryans Limited.
• You may download or print for personal use only and must not reproduce or distribute any content for commercial purposes without prior permission.

Online Supply of Goods

Our website may offer products such as gift cards or merchandise. The following applies to all such purchases:

Contract Formation

• By placing an order, you make an offer to purchase which we may accept or reject.
• A contract is formed only when you receive a confirmation email from us.

Pricing and Payment

• Prices include VAT but exclude delivery charges.
• We do our best to ensure prices are correct but reserve the right to amend them.
• Payment is processed securely via third-party providers (e.g. SmartGift). We do not store your card details.

Delivery

• Physical goods will be delivered as outlined on the website, usually within 30 days.
• Delays outside our control (e.g. postal strikes) will be communicated to you.

Returns and Refunds

• You may cancel a purchase within 14 days of receipt.
• To qualify for a refund, goods must be returned unused and in original condition.
• Refunds will be processed within 14 days of return.
• Faulty or incorrect items will be refunded, including return postage costs.

Data Protection

• Personal data is handled in accordance with our Privacy Policy.
• Data collected for reservations or purchases may be shared with third-party partners (e.g. Quandoo, SmartGift) to fulfil services.

Acceptable Use Policy

You agree not to use our website:

• For unlawful or fraudulent purposes
• To transmit viruses or other malicious code
• To upload unauthorised advertising or spam
• To interfere with the security or accessibility of the site

We reserve the right to block access and take legal action where misuse is suspected.

Linking and Third-Party Sites

• You may link to our homepage fairly and legally, but not in a way that suggests endorsement or association.
• We are not responsible for the content or services provided by linked third-party sites.

Limitation of Liability

• We do our best to ensure content is accurate but cannot guarantee completeness or up-to-dateness.
• We are not liable for indirect, incidental, or consequential losses from the use of our site.
• This does not limit liability for death or personal injury caused by our negligence.

Force Majeure

• We are not responsible for failure to perform any obligation if hindered by events outside our reasonable control, including but not limited to natural disasters, strikes, acts of terrorism, or governmental actions.

Governing Law

• These terms are governed by Scottish law. You agree that any disputes will be subject to the exclusive jurisdiction of the Scottish courts.

Last updated: 23rd June 2025